Hi there — we're Azure Horizons Tours, and we take your privacy seriously. This policy explains what information we collect when you book a trip or browse azurebean.pro, how we use it, and the choices you have. We're based at 412 Queen Street West, Toronto, ON M5V 2A8, and we follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) along with Ontario privacy guidelines.
What We Collect
When you reach out or book with us, we may ask for:
- Contact details: your name, email, phone number, and mailing address.
- Booking information: which tours or departures you're interested in, travel dates, group size, and any special requests.
- Identification: government-issued ID for certain multi-day trips where provincial regulations or partner venues require it.
- Emergency contacts: name and phone number of someone we can reach if something unexpected happens on a tour.
- Dietary and accessibility needs: allergies, vegan or gluten-free requirements, mobility considerations — so we can plan meals and routes accordingly.
- Health disclosures: relevant conditions for outdoor activities like canoe weekends or coastal hikes, collected only when necessary for your safety.
- Payment data: processed securely through our payment partners. We never store your full credit card number.
- Website usage: cookies, IP address, browser type, and pages visited to help us improve azurebean.pro.
- Photos from tours: our guides occasionally capture group photos. We'll always ask before using yours in marketing.
How We Use Your Information
We use your personal information to:
- Confirm bookings and process payments in Canadian dollars.
- Send pre-trip details — meeting points, packing lists, weather updates.
- Coordinate dietary and accessibility accommodations with restaurants and activity partners.
- Reach your emergency contact if needed during a tour.
- Respond to enquiries, feedback, and press requests.
- Send occasional newsletters about new departures (only if you've opted in).
- Meet legal requirements under Canadian federal and Ontario provincial law.
- Improve our website and tour offerings through anonymized analytics.
Consent Under PIPEDA
We collect personal information with your knowledge and consent. When you fill out our booking form or contact page, you're giving us permission to use that information for the purposes described here. For sensitive items like health disclosures, we'll ask for explicit consent. You can withdraw consent for marketing emails anytime by clicking unsubscribe. Some information — like emergency contacts for active outdoor tours — is required for us to operate safely, so withdrawing consent may mean we can't confirm your booking.
Cookies & Tracking
Our website uses cookies to remember your preferences (like accepting this cookie banner), keep forms secure, and understand how visitors use our pages. Essential cookies keep the site working. Analytics cookies help us see which tours get the most interest. You can manage cookies through your browser settings or by using our cookie banner when you first visit. Blocking all cookies may affect some site features.
Third Parties We Work With
We share information only when needed to run your trip:
- Payment processors (Stripe) handle transactions under strict security standards.
- Activity partners — wineries, helicopter operators, canoe outfitters — receive names and dietary needs for your specific booking.
- Insurance providers if you purchase recommended coverage through our referral program.
- Indigenous partner guides receive participant counts and accessibility notes for co-led walks.
- Google Analytics receives anonymized traffic data.
We don't sell your personal information. Ever.
How Long We Keep Data
Booking records and receipts: seven years (CRA requirement). Health and dietary forms: deleted within ninety days after your tour unless a longer period is legally required. Marketing preferences: until you unsubscribe. Website analytics: twenty-six months in aggregated form. ID copies for regulated activities: deleted within thirty days of tour completion.
Your Rights
Under PIPEDA, you can:
- Ask what personal information we hold about you.
- Request corrections if something is wrong or outdated.
- Withdraw consent for marketing communications.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've handled your data improperly.
We'll respond to access and correction requests within thirty days.
Contact Us About Privacy
Questions? Reach our privacy team:
Azure Horizons Tours
412 Queen Street West, Toronto, ON M5V 2A8
Email: [email protected]
Phone: +1 (416) 538-2207
BN: 832091547 RC0001
We're a small team and we read every message. Thanks for trusting us with your information — and we hope to see you on a tour soon.